Have Questions? We can help.

Explore YumyHub Help Center and Community Guidelines below.

General Questions

Most frequently asked general questions and inquiries

• I am unable to login to my account. My username and password are correct
• Deleting your account
• Who can use YumyHub

• Report an account
• Avatar/header

• What to do if you suspect your account has been accessed by someone else
• Troubleshooting Two-Step Verification

• Two-Factor / Two-Step Verification

• Email Settings
• Media Inquiries

• Do you have an app for iOS or Android?

• Terms of Service
• Right of access to personal data

• Personal Data

Fan Questions

• Why subscribe
• Finding a profile
• I’m unable to subscribe to an account
• "This page is not available" help
• Auto-renewal subscriptions
• Chargebacks / Credit Card Disputes
• Discounted and promotional subscriptions

• How to subscribe
• Free trials
• I cannot find my subscription
• Cancel a subscription
• Refunds
• My chat disappeared

• Accepted payment methods
• 3D Secure
• Pending charges
• Third Party Payments

• How does an YumyHub transaction appear on my credit card statement?
• Transactions / Charges
• Failed charges

• Tipped incorrect amount
• Tip not working

• Content not received
• Maximum tips / daily limits

• Wallet Credits

• What is Value Added Tax (EU/UK VAT)
• What has changed exactly
• Do all Fans have to pay VAT?
• How does Yumyhub handle VAT?
• Are tips also liable for VAT?
• Is there a chance that this policy will change again?
• VAT Collections

• Why has YumyHub started adding VAT to purchases
• When are these changes effective
• Does VAT apply to all content on Yumyhub?
• Why has the price of my subscription gone up?
• How can I find out how much VAT I pay?
• Who can I contact if I have further questions?

• USA Sales Tax Information
• Will tips be affected?
• If my state doesn’t charge tax, could this change?

• Why is Sales Tax being applied to online content?
• How much will I be charged in Sales Tax?

• Sales Taxes

• Australia GST

Creator Questions

Everything you need to know so you can use YumyHub platform as a Creator

Can I become a Creator in the country I live at?

You can find the list of available countries on the Add Bank page once you have created an account.

• How do I start earning on Yumyhub?
• Payout Percentages
• My payout request was rejected
• My earnings are pending and the payout is unavailable
• Initiating a payout
• My Account is approved but the payout is unavailable
• OCT Payments
• U.S. Creator Tax Forms
• Will my withdrawals be affected by Christmas?

• Payouts
• Top Creator
• My payment has been processed. Where is it?
• Minimum withdrawal
• Cancel my payout request
• My Current Balance is above the withdrawal minimum but payout is unavailable
• How much of the payout do I receive?
• Third Party Payments

• Adding a tip button

• Tip feature

• Account approval / account application requirements
• My account is paused / Subscriptions paused due to inactivity
• Two Accounts
• Is nudity allowed on Yumyhub?
• Stolen Content on Third-Party Sites

• Rejected applications
• My account or content is restricted
• What is the difference between a Paid Account and a Free Account?
• Linking to Social Media

• Who can see my Yumyhub page?
• Hiding your profile

• Public Profile
• Subscribers report “Page Unavailable” error when they visit my profile

• Creators Featured in Content

• Tagging Fans

• Tips for Creators
• Free Trials

• Promotional Campaigns

• Referral program
• Referral link

• Referral income

• Subscription Prices
• Post troubleshooting
• Direct Messages Troubleshooting
• How Does co-streaming work?

• Paid Private Messages/Direct Messages/Tip Amounts
• Deleting or Editing a Post
• Video and Livestream Troubleshooting
• Yumyhub Watermark

• What is Value Added Tax (EU/UK VAT)
• When did these changes come into effect?
• Is YumyHub now taking more money over and above the 20% fee?
• Whose responsibility is it to pay the VAT?
• What does this mean for me?
• Who can I contact if I have further questions?

• What has changed?
• How does Yumyhub handle VAT?
• Will this change affect me?
• Does this change my relationship with my Fans?
• Is there a chance that this policy will change again?

• What is a 1099 form / Do I need a 1099 form?
• I need a W2 / W4
• The information shown on the 1099 is incorrect

• Why haven’t I received my 1099?
• I need to update the information on my 1099
• I need a copy of a previous years 1099